The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2024
Filed:
Oct. 05, 2021
United Services Automobile Association (Usaa), San Antonio, TX (US);
Enrique A. Tamayo, San Antonio, TX (US);
Nicole Calderon, San Antonio, TX (US);
Wesley Purcell, Boerne, TX (US);
Luis Mireles, Fair Oaks Ranch, TX (US);
Felisa Flores, San Antonio, TX (US);
Vijay Jayapalan, San Antonio, TX (US);
Jeffrey William Gallagher, San Antonio, TX (US);
Minya Liang, Redmond, WA (US);
Nathan J. Rowe, San Antonio, TX (US);
David W. Gaither, San Antonio, TX (US);
Elizabeth Guerrero, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Methods and systems described in this disclosure describe an integration of video sessions across platforms, transforming the user experience. In some embodiments, a user can participate in an interaction via a channel. Next, the system can determine whether the interaction is eligible for a video session with a representative. When the interaction is eligible for the video session, an option for the video session can be displayed on a user interface of the device. After receiving a request for the video session, the video session can be routed to a uniquely skilled representative, where the uniquely skilled representative is determined based, at least in part, on the interaction.