Felisa Flores

Title: Felisa Flores: Innovator in Video Session Integration

Introduction

Felisa Flores is a notable inventor based in San Antonio, TX (US), recognized for her contributions to the field of video session integration. With a total of four patents to her name, she has made significant strides in enhancing user experiences through innovative technology.

Latest Patents

Among her latest patents is a groundbreaking system that integrates and conducts video sessions across various platforms. This invention transforms the user experience by allowing users to participate in interactions via different channels. The system intelligently determines whether an interaction qualifies for a video session with a representative. When eligible, an option for the video session is displayed on the user interface of the device. Upon receiving a request for the video session, it is routed to a uniquely skilled representative, selected based on the specifics of the interaction.

Career Highlights

Felisa Flores is currently employed at the United Services Automobile Association (USAA), where she continues to innovate and develop new technologies. Her work focuses on improving communication and interaction methods, particularly in the context of customer service.

Collaborations

Felisa has collaborated with talented coworkers, including Enrique A. Tamayo and Nicole Calderon, who contribute to her projects and innovations.

Conclusion

Felisa Flores stands out as an influential inventor in the realm of video session technology. Her patents reflect her commitment to enhancing user interactions and experiences. Through her work at USAA, she continues to push the boundaries of innovation in this field.