Nicole Calderon

Title: Innovations by Nicole Calderon

Introduction

Nicole Calderon is an accomplished inventor based in San Antonio, Texas. She has made significant contributions to the field of technology, particularly in the integration of video sessions across various platforms. With a total of four patents to her name, Calderon is recognized for her innovative approaches that enhance user experiences.

Latest Patents

One of her latest patents focuses on systems and methods for integrating and conducting video sessions. The methods described in this patent detail how users can participate in interactions via different channels. The system determines whether an interaction qualifies for a video session with a representative. If eligible, an option for the video session is displayed on the user interface of the device. Upon receiving a request for the video session, it is routed to a uniquely skilled representative, selected based on the nature of the interaction.

Career Highlights

Nicole Calderon is currently employed at the United Services Automobile Association (USAA), where she continues to innovate and develop new technologies. Her work has been instrumental in improving customer interactions and service delivery through advanced video communication systems.

Collaborations

Some of her notable coworkers include Enrique A. Tamayo and Wesley Purcell, who contribute to the collaborative environment that fosters innovation at USAA.

Conclusion

Nicole Calderon exemplifies the spirit of innovation through her patents and contributions to technology. Her work in integrating video sessions is paving the way for enhanced user experiences in digital communication.