Company Filing History:
Years Active: 2018-2025
Title: The Innovative Contributions of Allen J Guidry
Introduction
Allen J Guidry is a notable inventor based in San Antonio, TX (US), recognized for his significant contributions to communication routing technologies. With a total of 11 patents to his name, Guidry has developed innovative solutions that enhance the efficiency of call handling and customer service interactions.
Latest Patents
Among his latest patents is a system for call routing that optimizes the handling of incoming calls based on a minimum expected delay, classification, and priority. This system ensures that when a call is received, it is classified and prioritized accordingly. A minimum expected delay time is determined, and based on this information, the call is routed to a representative with specific instructions on how to manage the call. Another significant patent is a model-based communication routing system and method. This method involves processing customer communication data through multiple routing models to determine the best course of action for meeting product or service goals. By comparing scores derived from different models, the system effectively routes communications to the appropriate service representative.
Career Highlights
Guidry's career is marked by his role at the United Services Automobile Association (USAA), where he applies his expertise in developing advanced communication systems. His work has significantly impacted the way customer interactions are managed, leading to improved service delivery and customer satisfaction.
Collaborations
Throughout his career, Guidry has collaborated with talented individuals such as Peter H McKenna and Darrius Jones. These partnerships have fostered innovation and contributed to the successful development of his patented technologies.
Conclusion
Allen J Guidry's contributions to communication routing technologies exemplify the impact of innovative thinking in enhancing customer service operations. His patents reflect a commitment to improving efficiency and effectiveness in handling customer communications.