This inventor holds 2 USPTO granted patents and 1 EPO patent. Top assignee: Avaya Inc.. Active years: 2020.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Location History:
- Galway, IE (2020)
- Co Galway, IE (2020)
Company Filing History:
Years Active: 2020
Title: Innovations by Patrick Crowley
Introduction
Patrick Crowley is an accomplished inventor based in Galway, Ireland. He has made significant contributions to the field of contact center communications through his innovative patents. With a total of 2 patents, Crowley has developed systems that enhance the efficiency and effectiveness of customer interactions.
Latest Patents
One of Crowley's latest patents is a dynamic routing system for contact center communications. This system gathers information in real-time from various sources monitored by a contact center, including social media sites and routing hardware. The information collected pertains to products and services managed by the contact center. It is analyzed in real-time to assess its potential impact on communications, particularly voice calls. Based on this analysis, the system can dynamically create or modify skill groups, ensuring that new communications are routed to the appropriate agents.
Another notable patent is an efficient mechanism for customer feedback from a voice call. This system monitors the audio media stream during a telephone call between a customer and a contact center. It detects dual tone multi-frequency (DTMF) feedback codes within the stream and assigns a feedback rating based on the detected codes. This innovation allows for a more structured approach to gathering customer feedback during interactions.
Career Highlights
Patrick Crowley is currently employed at Avaya Inc., a company known for its expertise in communication solutions. His work at Avaya has allowed him to focus on developing technologies that improve customer service and operational efficiency in contact centers.
Collaborations
Throughout his career, Crowley has collaborated with talented individuals such as Edel Kelly and Adrian Ryan. These partnerships have contributed to the successful development of his innovative solutions.
Conclusion
Patrick Crowley's contributions to the field of contact center communications through his patents demonstrate his commitment to innovation. His work continues to influence how businesses interact with customers, making communication more effective and responsive.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile