The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 11, 2020
Filed:
Mar. 20, 2015
Applicant:
Avaya Inc., Santa Clara, CA (US);
Inventors:
Adrian Ryan, Co Galway, IE;
Dara Geary, Co Galway, IE;
William Meaney, Co Galway, IE;
Patrick Crowley, Co Galway, IE;
Edel Kelly, Co Galway, IE;
Assignee:
Avaya Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/51 (2006.01); H04M 7/12 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/5166 (2013.01); H04M 7/1295 (2013.01); H04M 2203/401 (2013.01);
Abstract
System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.