Location History:
- Craughwell, IE (2017)
- Galway, IE (2017 - 2019)
- Co Galway, IE (2020)
Company Filing History:
Years Active: 2017-2020
Title: Innovations by Adrian Ryan
Introduction
Adrian Ryan is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of customer service technology, holding a total of 5 patents. His work focuses on improving customer feedback mechanisms and optimizing call center operations.
Latest Patents
One of Adrian's latest patents is titled "Efficient mechanism for customer feedback from a voice call." This invention outlines a system and method to provide customer feedback during a telephone call between a customer and a contact center. The method involves monitoring an audio media stream from the customer, detecting a dual tone multi-frequency (DTMF) feedback code, and assigning a feedback rating based on the detected code. Another significant patent is "Publishing contacts to opt-in users." This method aims to reduce backlog at a call center by managing requests for agents based on context and monitoring the duration of published requests.
Career Highlights
Adrian Ryan is currently employed at Avaya Inc., a company renowned for its communication solutions. His innovative work has contributed to enhancing customer service experiences and streamlining call center processes.
Collaborations
Adrian collaborates with talented coworkers, including Gráinne Farrell and Conor Tannian. Their combined expertise fosters a creative environment that drives innovation in their projects.
Conclusion
Adrian Ryan's contributions to customer service technology through his patents demonstrate his commitment to innovation. His work continues to influence the efficiency of call centers and improve customer interactions.