Offer Hassidi

Title: Offer Hassidi: Innovator in Communication Technology

Introduction

Offer Hassidi is a notable inventor based in Kiriat Ono, Israel. He has made significant contributions to the field of communication technology, holding a total of 2 patents. His work focuses on enhancing customer interaction and feedback processes through innovative methods.

Latest Patents

One of Offer's latest patents is titled "Session board controller based post call routing for customer feedback application." This invention involves a method for managing communication sessions via a central gateway, such as a session border controller. The method includes receiving an indication that the interaction between a customer and an agent has concluded, followed by the automatic routing of the customer to an automated feedback application.

Another significant patent is the "Method and system for automatic quality evaluation." This invention provides a method and apparatus for the automatic evaluation of quality related to organizational activities. It assesses interactions involving agents, products, or campaigns based on various factors, including vocal interactions and metadata related to the call. This method can be activated either offline or online, generating alerts for one or more calls.

Career Highlights

Offer Hassidi is currently employed at Nice Systems Ltd., where he continues to develop innovative solutions in the communication sector. His work has been instrumental in improving customer service and feedback mechanisms.

Collaborations

Throughout his career, Offer has collaborated with notable colleagues, including Yizhak Idan and Moshe Wasserblat. These partnerships have contributed to the advancement of his projects and the successful implementation of his inventions.

Conclusion

Offer Hassidi is a distinguished inventor whose work in communication technology has led to valuable innovations. His patents reflect a commitment to enhancing customer interactions and improving quality evaluation processes.