The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 12, 2012
Filed:
May. 22, 2008
Leon Portman, Rishon Lezion, IL;
Shay Weiss, Ra′anana, IL;
Hadas Liberman Ben-ami, Netanya, IL;
Uzi Baruch, Maale Adumim, IL;
Beeri Mart, Hod HaSharon, IL;
Offer Hassidi, Kiriat Ono, IL;
Omri Hayner, Hogla, IL;
Leon Portman, Rishon Lezion, IL;
Shay Weiss, Ra′anana, IL;
Hadas Liberman Ben-Ami, Netanya, IL;
Uzi Baruch, Maale Adumim, IL;
Beeri Mart, Hod HaSharon, IL;
Offer Hassidi, Kiriat Ono, IL;
Omri Hayner, Hogla, IL;
Nice Systems Ltd., Raanana, IL;
Abstract
Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.