Nice Systems Ltd.

Offer Hassidi

Moshe Wasserblat

Leon Portman

Uzi Baruch

Hadas Liberman Ben-Ami

Shay Weiss

Omri Hayner

Beeri Mart

Yizhak Idan

Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.

Session board controller based post call routing for customer feedback application

A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case all alert can be generated for one or more calls.

Method and system for automatic quality evaluation

Growing community of inventors

Kiriat Ono, Israel

Offer Hassidi