Nancy Bergantzel

Title: Nancy Bergantzel: Innovator in Interactive Voice Response Technology

Introduction

Nancy Bergantzel is a prominent inventor based in Omaha, NE (US). She has made significant contributions to the field of interactive voice response technology. Her innovative work has led to the development of a unique patent that enhances data collection and analysis in speech applications.

Latest Patents

Nancy holds a patent for an "Interactive voice response data collection object framework, vertical benchmarking, and bootstrapping engine." This invention provides a method, system, and computer-readable medium comprising instructions for analyzing data of a speech application. The method involves defining a set of data collection objects for a call flow in a speech application, collecting data during the execution of the speech application, and analyzing the data using a benchmarking and bootstrapping engine. The data is then stored in a repository and presented for analysis. This patent showcases her expertise in creating efficient systems for data management in voice applications.

Career Highlights

Nancy is currently employed at West Corporation, where she continues to innovate and develop new technologies. Her work at West Corporation has allowed her to apply her skills in a practical setting, contributing to advancements in voice response systems.

Collaborations

Nancy has collaborated with notable coworkers, including Michelle Mason Winston and Bruce Pollock. These partnerships have fostered a creative environment that encourages the exchange of ideas and the development of cutting-edge technologies.

Conclusion

Nancy Bergantzel is a trailblazer in the field of interactive voice response technology. Her patent and contributions to West Corporation highlight her commitment to innovation and excellence in her field. Her work continues to impact the way data is collected and analyzed in speech applications.