Company Filing History:

9 out of 634

West Corporation

patents

1 out of 14

Alorica Business Solutions, LLC

patents

Years Active: 2004-2017

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10 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 9699313 - Contact center call routing by agent attribute (2017-07-04),

2. 9565520 - System and method for location-based targeted notifications using wireless communication devices (2017-02-07),

3. 9148509 - Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users (2015-09-29),

4. 9049542 - System and method for location-based targeted notifications using wireless communication devices (2015-06-02),

5. 8837708 - Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users (2014-09-16),

6. 8559618 - Contact center call routing by agent attribute (2013-10-15),

7. 8472610 - Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users (2013-06-25),

8. 8019074 - Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users (2011-09-13),

9. 7529362 - System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users (2009-05-05),

10. 6819758 - Method, system, and computer-readable media for performing speech recognition of indicator tones (2004-11-16),

Title: Michelle L Steinbeck: Innovator in Contact Center Technology

Introduction

Michelle L Steinbeck is a prominent inventor based in Omaha, NE (US). She has made significant contributions to the field of contact center technology, holding a total of 10 patents. Her innovative work focuses on enhancing communication systems and improving user experiences.

Latest Patents

Among her latest patents is a system for contact center call routing by agent attribute. This invention involves detecting a caller's voice attribute, sampling agent voice attributes, and routing calls based on matched attributes. Another notable patent is for a system and method for location-based targeted notifications using wireless communication devices. This technology determines target spaces within wireless networks and transmits notification messages to recipients effectively.

Career Highlights

Throughout her career, Michelle has worked with notable companies such as West Corporation and Alorica Business Solutions, LLC. Her experience in these organizations has allowed her to develop and refine her innovative ideas in the field of communication technology.

Collaborations

Michelle has collaborated with talented individuals, including Joel G Mason and Jeffrey William Cordell. These partnerships have contributed to her success and the advancement of her inventions.

Conclusion

Michelle L Steinbeck is a trailblazer in the realm of contact center technology, with a strong portfolio of patents that reflect her innovative spirit. Her work continues to influence the industry and improve communication systems for users everywhere.

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