Company Filing History:
![[24]7.ai, Inc.](/_next/image?url=https%3A%2F%2Fidiyas.com%2Fimages%2Fcompanies%2F247ai.png&w=3840&q=75)
Years Active: 2015-2019
Title: The Innovative Mind of Michael Monegan
Introduction
Michael Monegan is a notable inventor based in Los Osos, California. He has made significant contributions to the field of customer interaction management through his innovative patents. With a total of 3 patents, Monegan has developed methods that enhance the efficiency and effectiveness of customer service interactions.
Latest Patents
One of Monegan's latest patents is titled "Method and apparatus for managing customer interactions on multiple interaction channels." This invention provides a computer-implemented method and apparatus that facilitate the management of customer interactions across various channels. It tracks a communication quality metric and a contextual environment for ongoing interactions, allowing for a seamless transition between channels based on specific criteria.
Another significant patent is "Method and apparatus for intent prediction and proactive service offering." This intelligent IVR system identifies customers based on their previous interactions. It predicts customer intent during ongoing interactions and proactively offers personalized services. A self-optimizing algorithm enhances intent prediction, customer identity recognition, and customer engagement with the IVR system.
Career Highlights
Throughout his career, Monegan has worked with prominent companies such as 24/7 Customer, Inc. and [24]7.ai, Inc. His experience in these organizations has allowed him to refine his skills in customer interaction technologies and develop innovative solutions that address real-world challenges.
Collaborations
Monegan has collaborated with talented individuals in the industry, including Samrat Baul and Tajinder Singh. These collaborations have contributed to the development of his innovative ideas and patents.
Conclusion
Michael Monegan is a distinguished inventor whose work in customer interaction management has led to valuable patents that improve service efficiency. His innovative approaches continue to influence the field and enhance customer experiences.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.