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For the Inventor, By the Inventor

Omaha, NE, United States of America

Michael J Moore

USPTO Granted Patents = 14

Average Co-Inventor Count = 3.0

ph-index = 4

Forward Citations = 37(Granted Patents)


Company Filing History:

goldMedal14 out of 634 
 
West Corporation
 patents

Years Active: 2013-2020

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14 patents (USPTO):Explore Patents
1. 10582047 - System, method and computer readable medium for call center management (2020-03-03),
2. 10244108 - System, method and computer readable medium for call center management (2019-03-26),
3. 9686413 - Conference call information sharing via interaction with social networking data (2017-06-20),
4. 9628618 - System, method and computer readable medium for call center management (2017-04-18),
5. 9432510 - Method and apparatus of analyzing customer call data to monitor customer call behavior (2016-08-30),
6. 9407772 - Conference call information sharing via interaction with social networking data (2016-08-02),
7. 9167092 - Method and apparatus of analyzing customer call data to monitor customer call behavior (2015-10-20),
8. 9148516 - Conference call information sharing via interaction with social networking data (2015-09-29),
9. 8989368 - Method and apparatus of analyzing customer call data and related call information to determine call characteristics (2015-03-24),
10. 8971499 - Method and apparatus of analyzing customer call data to monitor customer call behavior (2015-03-03),
11. 8868424 - Interactive voice response data collection object framework, vertical benchmarking, and bootstrapping engine (2014-10-21),
12. 8837701 - Conference call information sharing via interaction with social networking data (2014-09-16),
13. 8615074 - Method and apparatus of analyzing customer call data and related call information to determine call characteristics (2013-12-24),
14. 8594292 - Conference call information sharing via interaction with social networking data (2013-11-26),

Title: Michael J Moore - Innovator in Call Center Management

Introduction

Michael J Moore is a prominent inventor based in Omaha, NE (US). He has made significant contributions to the field of call center management, holding a total of 14 patents. His innovative work has helped streamline processes and improve efficiency in call centers.

Latest Patents

One of his latest patents is titled "System, method and computer readable medium for call center management." This invention involves a call center system that is configured to record call data into call records. A transfer center within the call center is responsible for transferring these call records to a database. Additionally, a query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing for real-time analysis of the call data.

Career Highlights

Michael J Moore has had a successful career, particularly at West Corporation, where he has been instrumental in developing innovative solutions for call center operations. His expertise in this area has positioned him as a leader in the industry.

Collaborations

Some of his notable coworkers include Bruce Pollock and Erika Nelson Kessenger, who have collaborated with him on various projects.

Conclusion

Michael J Moore's contributions to call center management through his patents and work at West Corporation highlight his role as an influential inventor in the field. His innovations continue to shape the future of call center operations.

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