Company Filing History:
3 out of 96 
1 out of 49 
1 out of 832,843 Years Active: 2004-2013
Title: Michael Ely: Innovator in Contact Distribution Systems
Introduction
Michael Ely is a notable inventor based in Pelham, NH (US), recognized for his contributions to the field of automatic contact distribution systems. With a total of 5 patents to his name, Ely has made significant advancements in the way contact requests are managed among dissimilar automatic contact distributors.
Latest Patents
Ely's latest patents include a method and apparatus titled "Single workflow for collaborative network routing over heterogeneous system." This innovation provides a systematic approach for handling contact requests among various automatic contact distributors. The method involves creating multiple workflow scripts and translating them into the native languages of each distributor. Additionally, it includes steps for tendering contact requests and selecting the appropriate distributor based on responses received.
Another significant patent is the "Network router for heterogeneous ACD system." This invention outlines a method for routing contacts within an automatic contact distribution system. It details the process of receiving contact requests from human clients and randomly distributing these requests to a subset of automatic contact distributors.
Career Highlights
Throughout his career, Michael Ely has worked with prominent companies such as Aspect Software, Incorporated and Aspect Communications Corporation. His experience in these organizations has contributed to his expertise in developing innovative solutions for contact distribution.
Collaborations
Ely has collaborated with notable individuals in the industry, including James Harmon Barnett and James Hirni. These partnerships have likely enriched his work and led to further advancements in his field.
Conclusion
Michael Ely's contributions to the field of automatic contact distribution systems demonstrate his innovative spirit and commitment to improving communication technologies. His patents reflect a deep understanding of the complexities involved in managing contact requests effectively.