Meredith Leigh Critzer

Title: Meredith Leigh Critzer: Innovator in Communication Technology

Introduction

Meredith Leigh Critzer is a notable inventor based in Chesterfield, VA (US), recognized for her contributions to communication technology. With a total of six patents to her name, she has made significant advancements in systems designed to enhance communication sessions.

Latest Patents

Critzer's latest patents include innovative methods for monitoring communication sessions and generating training sessions. One of her notable inventions involves a computer-based system that monitors conversation scripts between call center agents and customers. This system utilizes a speech-to-text deep machine learning model to transcribe audio calls into text. Additionally, it employs a natural language processing deep machine learning model to map intent mappings of the audio call. By determining semantic similarities between predefined intent mappings and those derived from the call audio text, the system can identify errors and generate appropriate training sessions based on these findings. Another significant patent focuses on detecting synthetic sounds in call audio. This system captures audio from calls, filters it to create a background audio layer, and generates an audio footprint. It can detect synthetic sounds indicative of sound recordings and notify associated devices when such sounds are identified.

Career Highlights

Critzer is currently employed at Capital One Services, LLC, where she continues to innovate in the field of communication technology. Her work has been instrumental in developing systems that improve the efficiency and effectiveness of customer interactions.

Collaborations

Throughout her career, Critzer has collaborated with talented individuals such as Tyler Maiman and Guadalupe Bonilla, contributing to the advancement of her projects and innovations.

Conclusion

Meredith Leigh Critzer stands out as a pioneering inventor in communication technology, with her patents reflecting her commitment to enhancing the quality of customer interactions. Her work at Capital One Services, LLC, along with her collaborations, showcases her significant impact in the field.