The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 01, 2025
Filed:
Apr. 28, 2022
Capital One Services, Llc, McLean, VA (US);
Tyler Maiman, Melville, NY (US);
Joshua Edwards, Philadelphia, PA (US);
Feng Qiu, Newark, DE (US);
Michael Mossoba, Great Falls, VA (US);
Alexander Lin, Arlington, VA (US);
Meredith L Critzer, Midlothian, VA (US);
Guadalupe Bonilla, Hyattsville, MD (US);
Vahid Khanagha, Rockville, MD (US);
Mia Rodriguez, Broomfield, CO (US);
Aysu Ezen Can, Cary, NC (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
Systems and computer-implemented methods disclosed herein relate to detecting errors in manually entered data. In one embodiment, the system can identify a named entity automatically from a conversation between a customer and service agent with a named entity recognition model that employs natural language processing and machine learning to detect a word or string of words in the conversation that corresponds to a named entity category. In another embodiment, the system can determine whether data entered into a field on a service platform by the service agent includes an error by comparing the data entered with the named entity. In another embodiment, the system can transmit an alert to the service agent through the service platform when there is a mismatch between the named entity and the data entered.