Feng Qiu

Title: Innovations of Inventor Feng Qiu

Introduction

Feng Qiu is a prominent inventor based in Newark, Delaware, whose innovative contributions have led to the filing of four patents. His latest inventions focus on improving the efficiency of customer service interactions through advanced technological solutions, utilizing natural language processing and machine learning.

Latest Patents

Feng Qiu's most recent patents include:

1. **Detection of Manual Entry Error**: This patent describes systems and computer-implemented methods aimed at identifying errors in manually entered data. The system can automatically recognize a named entity from conversations between customers and service agents using a named entity recognition model. It incorporates natural language processing and machine learning techniques to detect relevant terms in conversations. Additionally, the system can alert service agents when discrepancies arise between entered data and recognized named entities.

2. **System and Method for Serving Multiple Customers by a Live Agent**: This invention details a system enabling a single live customer service agent to simultaneously assist multiple customers. A virtual agent greets customers and attempts to resolve issues by using speech recognition and intent mapping to generate appropriate responses. The live agent reviews proposed responses and can approve or modify them before they are sent to the customer.

Career Highlights

Feng Qiu has made significant strides while working at Capital One Services, LLC, where he applies his expertise to enhance customer service technologies. His innovative mindset and technical skills have played a pivotal role in the development of systems designed to streamline customer interactions.

Collaborations

During his career, Feng has had the opportunity to collaborate with talented professionals, including Aysu Ezen Can and Guadalupe Bonilla. These partnerships have fostered a creative environment where innovative ideas can flourish.

Conclusion

Feng Qiu stands out as an influential inventor whose advancements in customer service technologies exemplify the power of innovation. His work continues to lead the way in enhancing customer interactions and improving data accuracy in service platforms. As technology evolves, inventions like those of Feng Qiu will undoubtedly shape the future of customer service.