Company Filing History:
Years Active: 2023
Title: The Innovative Mind of Matthew Mark Di Prinzio
Introduction
Matthew Mark Di Prinzio is an accomplished inventor based in St. Louis, MO. He has made significant contributions to the field of emotional intelligence through his innovative patent. His work focuses on enhancing user interactions by analyzing emotional data, which can greatly benefit service representatives in various industries.
Latest Patents
Matthew holds a patent for an "Emotional Intelligence Assistant." This system is designed to receive user streaming interaction data (USID) and determine the context of the interaction. The processed stream data is stored, and emotion information (EI) is created by analyzing this data, resulting in an EI-tagged interaction record. The system generates overall EI values at different times, allowing service representatives to receive recommended actions based on the emotional context of the interaction. This innovative approach aims to improve customer service experiences.
Career Highlights
Matthew is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in emotional intelligence to enhance customer interactions. His work at the bank showcases his commitment to integrating technology with human emotions, ultimately leading to better service outcomes.
Collaborations
Matthew has collaborated with talented individuals such as Matthew Aaron Fick and Mary E. Huxhold. These partnerships have allowed him to expand his innovative ideas and contribute to the development of effective solutions in the field of emotional intelligence.
Conclusion
Matthew Mark Di Prinzio is a visionary inventor whose work in emotional intelligence is paving the way for improved customer service interactions. His patent reflects a deep understanding of user emotions and their impact on communication. Through his career at Wells Fargo Bank, he continues to make strides in this important area of innovation.