The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2023
Filed:
Sep. 18, 2018
Wells Fargo Bank, N.a., San Francisco, CA (US);
Matthew Mark Di Prinzio, St. Louis, MO (US);
Matthew Aaron Fick, Shrewsbury, MO (US);
Mary E. Huxhold, Kirkwood, MO (US);
Faith Maria Lane, St. Louis, MO (US);
Matthew Fitzroy Lynch, Swansea, IL (US);
Nicholas Kent Pieri, Worden, IL (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
A system and related method are provided to receive user streaming interaction data (USID) and determine a context of the interaction. Processed stream data is stored, and emotion information (EI) is created by analyzing the processed stream data, producing an EI-tagged interaction record. An overall first EI value (EIV) reflects a value of an EI at a first time, and an overall second EIV reflects a value of an EI at a second time. Indicators related to the EIs are provided on a device of a service representative (SR). When the second EIV is more negative than the first EIV, the system communicates a recommended action to the service representative that is dependent upon on the context of the interaction and the EI.