This inventor holds 1 USPTO granted patent. Top assignee: Wells Fargo Bank, N.A.. Active years: 2023.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2023
Title: Matthew Aaron Fick and the Emotional Intelligence Assistant
Introduction
Matthew Aaron Fick is an inventor associated with Shrewsbury, Missouri, and Wells Fargo Bank, N.A. His patent work includes a system designed to help service representatives respond to changes in customers’ emotional states during interactions.
Latest Patents
Fick is named on 1 patent, titled “Emotional Intelligence Assistant.” The invention receives user streaming interaction data and determines the context of an interaction. It analyzes processed data to generate emotion information and creates a record tagged with that information. The system compares emotional-intelligence values from two points in time and provides related indicators on a service representative’s device. If the later value is more negative, it recommends an action based on the interaction’s context and emotional information.
Career Highlights
Fick’s listed company affiliation is Wells Fargo Bank, N.A. His patent reflects an application of data analysis to customer-service interactions, with the aim of giving representatives context-sensitive guidance.
Collaborations
Fick’s listed coworkers include Faith Maria Lane and Matthew Mark Di Prinzio. Their names are provided as professional associations, though the available information does not specify their roles in the patent.
Conclusion
Matthew Aaron Fick’s patent work centers on using interaction data and emotional analysis to support service representatives with recommendations tailored to the conversation.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile