Wells Fargo Bank, N.a.

Matthew Mark Di Prinzio

Matthew Fitzroy Lynch

Faith Maria Lane

Nicholas Kent Pieri

Mary E Huxhold

Matthew Aaron Fick

A system and related method are provided to receive user streaming interaction data (USID) and determine a context of the interaction. Processed stream data is stored, and emotion information (EI) is created by analyzing the processed stream data, producing an EI-tagged interaction record. An overall first EI value (EIV) reflects a value of an EI at a first time, and an overall second EIV reflects a value of an EI at a second time. Indicators related to the EIs are provided on a device of a service representative (SR). When the second EIV is more negative than the first EIV, the system communicates a recommended action to the service representative that is dependent upon on the context of the interaction and the EI.

Growing community of inventors

St. Louis, MO, United States of America

Matthew Mark Di Prinzio