Company Filing History:
Years Active: 2011-2013
Title: Innovations by Mark Schmidt
Introduction
Mark Schmidt is a notable inventor based in Brussels, Belgium. He has made significant contributions to the field of customer service technology and email communication. With a total of 2 patents, Schmidt's work focuses on enhancing user experience through innovative solutions.
Latest Patents
One of Schmidt's latest patents is titled "Customer shared control in customer service scenarios." This invention provides a system and method for sharing control of customer service provided by a contact center. The method includes receiving a customer contact to request service, communicating through a channel to provide the service, and allowing the customer to join an outside party in the service interaction.
Another significant patent is the "Method of providing instant messaging functionality within an email session." This invention presents a method, apparatus, and computer program product that notifies an intended email recipient when a message is being written to them. It invites the recipient to view the message and allows them to interact with the originator through an instant messaging session.
Career Highlights
Mark Schmidt is currently employed at Avaya Inc., a company known for its communication technology solutions. His work at Avaya has allowed him to develop and refine his innovative ideas in customer service and communication.
Collaborations
Throughout his career, Schmidt has collaborated with notable coworkers such as Alberto Pasi and Andrew Derek Flockhart. These collaborations have contributed to the development of his patents and innovations.
Conclusion
Mark Schmidt's contributions to technology through his patents demonstrate his commitment to improving customer service and communication. His innovative solutions continue to influence the industry and enhance user experiences.