The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2013
Filed:
Jul. 29, 2011
Applicants:
Alberto Pasi, Nova Milanese, IT;
Mark Schmidt, Brussels, BE;
Andrew D. Flockhart, Westminster, CO (US);
Inventors:
Alberto Pasi, Nova Milanese, IT;
Mark Schmidt, Brussels, BE;
Andrew D. Flockhart, Westminster, CO (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
Abstract
Provided herein is a system and method for sharing control of a customer service provided by a contact center. The method may include: receiving, from a customer, a customer contact to request the customer service; communicating by use of a communication channel between the customer and the contact center in order to provide the customer service; receiving a join request, from the customer, to join an outside party to the customer service; and joining the outside party to the customer service.