Mark Opperman

Title: Mark Opperman: Innovator in Cost Analysis for Defect Management

Introduction

Mark Opperman is a notable inventor based in Paris, France. He has made significant contributions to the field of cost analysis associated with defects in service requests. His innovative approach has led to the development of a unique patent that addresses the complexities of defect classification and cost determination.

Latest Patents

Mark Opperman holds a patent titled "Method to determine support costs associated with specific defects." This patent outlines a case analysis where costs are linked to service request data. It describes how defect classifications can be defined using keywords and attributes. A database query is generated based on these classifications to categorize case information by problem type, domain, and component. The patent also details how cost analysis can be performed by problem group, utilizing case information and the results of the database SQL query.

Career Highlights

Mark Opperman is currently associated with Emc IP Holding Company LLC, where he applies his expertise in cost analysis and defect management. His work has been instrumental in enhancing the understanding of support costs related to specific defects, thereby improving operational efficiency.

Collaborations

Mark has collaborated with talented individuals such as Ryan Montgomery and Eric Schnegelberger. Their combined efforts contribute to the innovative environment at Emc IP Holding Company LLC.

Conclusion

Mark Opperman's contributions to the field of defect management and cost analysis are noteworthy. His patent reflects a deep understanding of the complexities involved in service requests and defect classification. Through his work, he continues to influence the industry positively.