Emc IP Holding Company LLC

Mark Opperman

Eric Schnegelberger

Ryan Montgomery

Case analysis is provided in which costs are associated with case information such as service request data. A description of defect classifications may be defined using keywords and attributes. A database query is generated based on the description of defect classifications to classify case information by problem type to a domain and a component. The description of defect classifications may be applied to a result of the database query to perform problem classification analysis. A cost analysis may be performed by problem group based at least on the case information associated with cost information and the result of the database SQL query.

Growing community of inventors

Paris, France

Mark Opperman