Location History:
- Waterford, MI (US) (2003 - 2004)
- Fenton, MI (US) (2013 - 2014)
Company Filing History:
Years Active: 2003-2014
Title: Mark Gibb: Innovator in GIS Tools and Call Center Efficiency
Introduction
Mark Gibb is a notable inventor based in Fenton, MI (US). He has made significant contributions to the fields of geographic information systems and call center operations. With a total of 4 patents, Gibb's work focuses on enhancing navigation systems and improving efficiency in call centers.
Latest Patents
One of Gibb's latest patents involves the creation of GIS tools and a spatial database for limited access highway entrance points in the US and Canada. This navigation assistance system determines limited access highway entrance points as destinations within a geographic information system. The system allows a telematics service provider to offer directions to these entrance points, enhancing the overall navigation experience for users.
Another significant patent addresses the method for reducing non-value added time between calls serviced at a call center. This method selectively enables an after-call-work state that can be activated during a call from a subscriber vehicle. If the advisor at the call center indicates a need for this state, it is activated; otherwise, the operator station is set to a call ready state upon call completion. This innovation aims to streamline call center operations and improve service efficiency.
Career Highlights
Mark Gibb is currently employed at GM Global Technology Operations, Inc. His work at this company has allowed him to develop and implement innovative solutions that address real-world challenges in navigation and customer service.
Collaborations
Gibb has collaborated with notable coworkers such as Wylie R Burt and Kelley J Kettenbeil. Their combined expertise has contributed to the successful development of Gibb's patents and innovations.
Conclusion
Mark Gibb's contributions to GIS tools and call center efficiency demonstrate his commitment to innovation and problem-solving. His patents reflect a deep understanding of technology and its application in everyday scenarios.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.