The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 01, 2013
Filed:
Sep. 26, 2008
Garett W. Gould, Troy, MI (US);
Mark Gibb, Fenton, MI (US);
Jonathan W. Johnson, Lake Orion, MI (US);
Scott A. Kubicki, Rochester Hills, MI (US);
Terry M. Inch, Clarkston, MI (US);
Garett W. Gould, Troy, MI (US);
Mark Gibb, Fenton, MI (US);
Jonathan W. Johnson, Lake Orion, MI (US);
Scott A. Kubicki, Rochester Hills, MI (US);
Terry M. Inch, Clarkston, MI (US);
General Motors LLC, Detroit, MI (US);
Abstract
A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If, however, the advisor activates the after-call-work state during the call, then upon completion of the call, the method includes activating the after-call-work state.