Location History:
- Madison, AL (US) (2014 - 2017)
- Dallas, TX (US) (2016 - 2019)
Company Filing History:
Years Active: 2014-2019
Title: Marcin Pycko: Innovator in Audio Path Management
Introduction
Marcin Pycko is a notable inventor based in Dallas, TX, with a significant contribution to the field of audio technology. He holds 12 patents, showcasing his expertise and innovative spirit in addressing challenges related to voice communication in contact centers.
Latest Patents
Among his latest patents, one focuses on handling audio path failure and poor quality of service for voice calls in a contact center. This invention provides methods and systems for managing audio path failures and ensuring seamless communication between contact center agents and remote parties. Another significant patent involves controlling a secure audio bridge during payment transactions, which protects sensitive financial information from being overheard by agents during calls.
Career Highlights
Marcin Pycko has made substantial advancements in audio technology, particularly in enhancing the quality and security of voice communications in contact centers. His work has led to improved customer experiences and operational efficiencies in the industry.
Collaborations
He has collaborated with notable colleagues, including Karl H Koster and James K Noble, Jr., contributing to the innovative environment at Noble Systems Corporation.
Conclusion
Marcin Pycko's contributions to audio technology and his innovative patents have significantly impacted the field of voice communication. His work continues to shape the future of contact center operations and enhance user experiences.