The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 12, 2019
Filed:
May. 26, 2017
Noble Systems Corporation, Atlanta, GA (US);
Marcin Pycko, Dallas, TX (US);
Karl H. Koster, Sandy Springs, GA (US);
NOBLE SYSTEMS CORPORATION, Atlanta, GA (US);
Abstract
An architecture and process flow for a contact center that receives payments prevents the agent from hearing sensitive financial information during the payment transaction. During a call with a remote party, the agent determines an appropriate time to bridge on a bank card payment processing system to receive and process a payment. Audio of the call to the agent is then interrupted so as to avoid the agent hearing any sensitive financial information provided by the remote party. Various status indications may be displayed to the agent so that the agent is able to monitor the progression of the payment transaction without hearing the contents of the call. When the payment transaction has completed the agent audio to be restored and the display indications related to the payment transaction are removed.