The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 19, 2016
Filed:
Nov. 27, 2013
Noble Systems Corporation, Atlanta, GA (US);
Marcin Pycko, Madison, AL (US);
NOBLE SYSTEMS CORPORATION, Atlanta, GA (US);
Abstract
A call to a wireless number can be originated by a contact center while enforcing various compliance requirements. A dialer and PBX cooperate to originate the call to the wireless number. The dialer selects the next eligible number in the calling list that should be dialed by an agent. Account information provided by the dialer is displayed on the agent's computer, and a call is placed to the agent's phone by the dialer, wherein the call uses the selected number as the ANI. The call is shortly terminated by the dialer, so that it is not answered by the agent. The agent can then redial that number or invoke a callback function to originate the call to the selected number. A PBX handing the call may inform the dialer of the call origination. The dialer may thus monitor the status of the call without actually originating the call.