Marc William Joseph Coughlan, an accomplished inventor based in Rozelle, Australia, has made significant strides in the field of telecommunications. With a portfolio of 12 patents, he is known for his innovative methods and apparatuses that enhance the functionality and efficiency of communication devices.

Latest Patents

Among his notable inventions are two recent patents that showcase his expertise:

1. **Method and apparatus for call control using motion and position information** – This invention revolves around the innovative use of biometric information from the user’s ears to control calls. The method detects changes in this biometric data, determining the position and motion of a handheld audio device. Based on these analyses, it executes call control operations tailored to whether the device is connected to one endpoint or another, thereby enhancing user experience without interrupting ongoing communications.

2. **Method and apparatus for managing training of call center agents** – This invention focuses on training agents by analyzing their performance with unskilled telecommunication calls. It allows for the calculation of success rates and stress levels, adjusting the training intensity based on these metrics. As agents become more proficient, the method increases the complexity of calls, thus fostering an environment for continuous learning and improvement.

Career Highlights

Marc's professional journey has been closely associated with Avaya Inc., a leader in the telecommunications industry. His work with the company has undoubtedly contributed to advancements in call management technologies, helping improve the interfaces and functionalities of communication devices used in various settings.

Collaborations

Throughout his career, Marc has collaborated with several skilled professionals, including colleagues like Alexander Forbes and Peter Donald Runcie. These partnerships have allowed for a synergy of ideas, enhancing the innovations brought forth in their projects.

Conclusion

Marc William Joseph Coughlan stands out as a remarkable inventor whose contributions to the telecommunications sector have paved the way for more intelligent and user-friendly communication devices. His work not only reflects his passion for innovation but also sets a precedent for future developments in the field. Through continuous collaboration and inventive thinking, Marc is poised to further impact the industry positively.

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