The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 24, 2012
Filed:
Aug. 30, 2006
Applicants:
Marc William Joseph Coughlan, Sydney, AU;
Alexander Quentin Forbes, Westleigh, AU;
Peter D. Runcie, Bilgola Plateau, AU;
Ralph Warta, Lane Cove, AU;
Inventors:
Marc William Joseph Coughlan, Sydney, AU;
Alexander Quentin Forbes, Westleigh, AU;
Peter D. Runcie, Bilgola Plateau, AU;
Ralph Warta, Lane Cove, AU;
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 5/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
The present invention, in one embodiment, is directed to a method for servicing customer contacts in a contact center in which customer facial features are employed in selecting and/or configuring contact center resources to service the customer.