Company Filing History:
Years Active: 2024-2025
Title: Innovations by Kyle Smaagard
Introduction
Kyle Smaagard is an accomplished inventor based in Forest Lake, Minnesota. He has made significant contributions to the field of technology, particularly in enhancing customer-agent interactions through innovative solutions. With a total of 10 patents to his name, Smaagard's work focuses on improving performance metrics and transcript sanitization.
Latest Patents
One of Smaagard's latest patents is titled "Evaluating transcripts through repetitive statement analysis." This invention relates to evaluating agent performance during customer interactions by generating a repeatability metric based on statements in an interaction transcript. The repeatability metric serves as a performance indicator that quantifies the amount of repetition experienced during these interactions. By analyzing transcripts and associated metadata, Smaagard's method identifies repetitive statements, which can be aggregated to enhance customer-agent interactions and improve overall satisfaction.
Another notable patent is "Devices, systems, and methods for transcript sanitization." This invention outlines a computer-implemented approach to sanitizing transcripts. The method involves selecting a transcript, identifying potential redactions, and executing the redactions to ensure the transcript is sanitized. The process includes generating initial redactions based on surrounding context, matching redactions, and character redactions, ensuring that sensitive information is effectively removed.
Career Highlights
Kyle Smaagard is currently employed at Calabrio, Inc., where he continues to innovate and develop solutions that enhance customer service experiences. His work has been instrumental in shaping the way organizations interact with their customers, leading to improved performance and satisfaction.
Collaborations
Smaagard collaborates with talented individuals such as Boris Chaplin and Chris Vanciu, who contribute to the innovative environment at Calabrio, Inc. Their teamwork fosters creativity and drives the development of cutting-edge technologies.
Conclusion
Kyle Smaagard's contributions to the field of technology through his patents and work at Calabrio, Inc. highlight his commitment to improving customer-agent interactions. His innovative solutions continue to make a significant impact in the industry.