The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2025
Filed:
Aug. 19, 2022
Calabrio, Inc., Minneapolis, MN (US);
Boris Chaplin, Medina, MN (US);
Kyle Smaagard, Forest Lake, MN (US);
Chris Vanciu, Isle, MN (US);
Dylan Morgan, Minneapolis, MN (US);
Paul Gordon, Minneapolis, MN (US);
Thomas J. Goodmanson, Edina, MN (US);
Matt Matsui, Minneapolis, MN (US);
Calabrio, Inc., Minneapolis, MN (US);
Abstract
Computer-implemented methods intelligently determine a stress level of an agent at a contact center. Such computer-implemented methods include identifying one or more escalation factors that are indicative of an escalation of stress. The computer-implemented methods include aggregating the one or more escalation factors that have been identified into a total stress level. The computer-implemented methods include presenting one or more stress reduction suggestions for reducing the total stress level.