Company Filing History:
Years Active: 2025
Title: Thomas J Goodmanson: Innovator in Stress Detection Technology
Introduction
Thomas J Goodmanson is an accomplished inventor based in Edina, MN (US). He has made significant contributions to the field of technology, particularly in the area of stress detection within contact centers. His innovative approach combines computer-implemented methods with practical applications to enhance the well-being of agents in high-pressure environments.
Latest Patents
Goodmanson holds a patent for "Devices, systems, and methods for intelligent stress level detection." This patent outlines computer-implemented methods that intelligently determine the stress level of an agent at a contact center. The methods involve identifying escalation factors indicative of rising stress levels. Furthermore, these methods aggregate the identified factors into a total stress level and present stress reduction suggestions to help mitigate the overall stress.
Career Highlights
Goodmanson is currently employed at Calabrio, Inc., where he continues to develop innovative solutions that improve the efficiency and effectiveness of contact centers. His work focuses on integrating technology with human factors to create a more supportive work environment.
Collaborations
Goodmanson collaborates with talented individuals such as Boris Chaplin and Kyle Smaagard, who contribute to the development of advanced technologies in the field.
Conclusion
Thomas J Goodmanson is a notable inventor whose work in stress detection technology is paving the way for improved agent experiences in contact centers. His innovative methods and dedication to enhancing workplace well-being are commendable.