Dylan Morgan is a prominent inventor based in Minneapolis, MN (US). He has made significant contributions to the field of technology, particularly in enhancing customer-agent interactions through innovative solutions. With a total of 10 patents to his name, Morgan's work reflects a commitment to improving efficiency and customer satisfaction in various applications.

Latest Patents

One of Morgan's latest patents is titled "Evaluating transcripts through repetitive statement analysis." This invention focuses on evaluating agent performance during customer interactions by generating a repeatability metric based on statements in interaction transcripts. The repeatability metric serves as a performance indicator that quantifies the amount of repetition experienced during these interactions. By analyzing transcripts and associated metadata, the metric can highlight areas where additional agent training is needed, ultimately improving response times and customer satisfaction.

Another notable patent is "Devices, systems, and methods for transcript sanitization." This invention outlines a method for sanitizing transcripts by identifying potential redactions and implementing them through a multi-pass process. This ensures that sensitive information is effectively redacted while maintaining the integrity of the transcript.

Career Highlights

Dylan Morgan is currently employed at Calabrio, Inc., where he continues to develop innovative solutions that enhance customer service experiences. His work at Calabrio has positioned him as a key player in the field of customer interaction technology.

Collaborations

Morgan collaborates with talented individuals such as Boris Chaplin and Kyle Smaagard, contributing to a dynamic team focused on advancing technology in customer service.

Conclusion

Dylan Morgan's innovative patents and contributions to the field of customer-agent interactions demonstrate his dedication to improving technology and customer experiences. His work continues to influence the industry positively, making him a notable inventor in today's technological landscape.

This text is generated by artificial intelligence and may not be accurate.