The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2024
Filed:
Dec. 13, 2021
Calabrio, Inc., Minneapolis, MN (US);
Dylan Morgan, Minneapolis, MN (US);
Boris Chaplin, Medina, MN (US);
Kyle Smaagard, Forest Lake, MN (US);
Chris Vanciu, Isle, MN (US);
Paul Gordon, Minneapolis, MN (US);
Matt Matsui, Minneapolis, MN (US);
Laura Cattaneo, Rochester, MN (US);
Catherine Bullock, Minneapolis, MN (US);
Calabrio, Inc., Minneapolis, MN (US);
Abstract
Systems and methods are provided for determining calls and contacts associated with calls that are contextually similar based on content of the calls. Data associated with a call include one or more utterances made by speakers and a set of values indicating relevance between content of the call and topic categories of the call. The disclosed technology generates a topic vector associated with a call and/or respective speakers of the call. The topic vector includes a multi-dimensional vector where each dimension corresponds to a topic category. The disclosed technology determines calls that are contextually similar by comparing angular distances between topic vectors. A search query receiver receives a search query that queries contacts and calls that are contextually similar to a given call and/or a speaker. The disclosed technology identifies calls with topic vectors that are within a predetermined angular distance.