Company Filing History:
Years Active: 2024-2025
Title: The Innovative Contributions of Boris Chaplin
Introduction
Boris Chaplin is a notable inventor based in Medina, MN, who has made significant contributions to the field of technology with a total of 10 patents to his name. His work primarily focuses on enhancing customer-agent interactions through innovative methods and systems.
Latest Patents
One of Boris Chaplin's latest patents is titled "Evaluating transcripts through repetitive statement analysis." This invention relates to evaluating agent performance during customer interactions by generating a repeatability metric based on statements in an associated interaction transcript. The repeatability metric serves as a performance indicator that quantifies the amount of repetition experienced or utilized during these interactions. By analyzing transcripts and associated metadata, this metric can highlight areas where additional agent training is required, improve response times, and ultimately increase customer satisfaction.
Another significant patent is "Devices, systems, and methods for transcript sanitization." This invention involves computer-implemented methods for sanitizing transcripts. The process includes selecting a transcript for sanitization, identifying potential redactions, and executing the redactions to ensure the transcript is sanitized. This multi-pass process generates initial, matching, and character redactions based on the context within the transcript.
Career Highlights
Boris Chaplin is currently employed at Calabrio, Inc., where he continues to develop innovative solutions that enhance customer service experiences. His work has been instrumental in advancing the technology used in contact centers.
Collaborations
Boris collaborates with talented individuals such as Kyle Smaagard and Chris Vanciu, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Boris Chaplin's contributions to technology through his patents reflect his commitment to improving customer-agent interactions and enhancing the efficiency of contact centers. His innovative spirit continues to drive advancements in the field.