Minneapolis, MN, United States of America

Catherine Bullock

This inventor holds 12 USPTO granted patents and 10 published patent applications and 2 EPO patents. Top assignee: Calabrio, Inc.. Active years: 2024-2026.

USPTO Granted Patents = 12 (Patent Applications = 10)

% Patents Active = 100.0

EPO Patents = 2 (Patent Applications = 7)

Average Co-Inventor Count = 7.2

ph-index = 1

Forward Citations = 3(Granted Patents)

Company Filing History:

12 out of 19

Calabrio, Inc.

patents

Years Active: 2024-2026

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12 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 12719985 - System and method for identifying compliance statements from contextual indicators in content (2026-08-25),

2. 12718836 - Understanding and ranking recorded conversations by clarity of audio (2026-08-25),

3. 12657388 - Systems and methods for detecting emerging events (2026-06-16),

4. 12651611 - Devices, systems, and methods for audio sanitization (2026-06-09),

5. 12373644 - Evaluating transcripts through repetitive statement analysis (2025-07-29),

6. 12321690 - Devices, systems, and methods for transcript sanitization (2025-06-03),

7. 12248942 - System and method for automatically evaluating and scoring the quality of agent-customer interactions (2025-03-11),

8. 12183325 - Searching calls based on contextual similarity among calls (2024-12-31),

9. 12019976 - Call tagging using machine learning model (2024-06-25),

10. 12014751 - Devices, systems, and methods for audio sanitization (2024-06-18),

11. 11924379 - System and method for identifying compliance statements from contextual indicators in content (2024-03-05),

12. 11922122 - Systems and methods for detecting emerging events (2024-03-05),

Title: The Innovative Contributions of Catherine Bullock

Introduction

Catherine Bullock is a prominent inventor based in Minneapolis, MN, known for her significant contributions to technology and customer service interactions. With a total of eight patents to her name, she has made remarkable strides in enhancing agent performance and transcript management.

Latest Patents

One of her latest patents is titled "Evaluating transcripts through repetitive statement analysis." This invention focuses on evaluating agent performance during customer interactions by generating a repeatability metric based on statements in interaction transcripts. The repeatability metric serves as a performance indicator that quantifies the repetition experienced by individuals during these interactions. By analyzing transcripts and associated metadata, this metric can highlight areas for additional agent training, improve response times, and ultimately enhance customer satisfaction.

Another notable patent is "Devices, systems, and methods for transcript sanitization." This invention outlines a method for sanitizing transcripts by identifying potential redactions and executing a multi-pass process to ensure sensitive information is appropriately handled. This innovative approach to transcript management is crucial for maintaining privacy and compliance in customer interactions.

Career Highlights

Catherine Bullock is currently employed at Calabrio, Inc., where she continues to develop innovative solutions that improve customer-agent interactions. Her work has been instrumental in advancing the field of customer service technology, making her a valuable asset to her company and the industry at large.

Collaborations

Catherine collaborates with talented individuals such as Boris Chaplin and Kyle Smaagard, contributing to a dynamic team focused on innovation and excellence in customer service technology.

Conclusion

Catherine Bullock's contributions to the field of technology and customer service are noteworthy, with her patents reflecting a commitment to improving agent performance and transcript management. Her work continues to influence the industry positively, showcasing the importance of innovation in enhancing customer experiences.