Company Filing History:
3 out of 48 
1 out of 91 
Years Active: 2004-2005
Title: Ken Fertig: Innovator in Call Center Technology
Introduction
Ken Fertig is a notable inventor based in Palo Alto, California, recognized for his contributions to call center technology. With a total of four patents to his name, Fertig has developed innovative solutions that enhance the efficiency of call distribution systems.
Latest Patents
Fertig's latest patents include the "Contact Center Autopilot Algorithms," which provide a method and apparatus for dynamically reassigning agents among various call types in a call distribution system. This invention detects deficiencies in agent responsibility based on measured service parameters and target service parameters, allowing for optimal agent allocation. Another significant patent is the "Contact Center Autopilot Architecture," which offers an apparatus for reallocating agent responsibilities for servicing multiple call types. This apparatus includes an autopilot that forms alternative fractional call assignments and a performance predictor that calculates service parameters for each call type.
Career Highlights
Throughout his career, Ken Fertig has worked with reputable companies such as Rockwell Electronic Commerce Technologies, LLC and Rockwell Technologies, Inc. His experience in these organizations has contributed to his expertise in developing advanced call center solutions.
Collaborations
Fertig has collaborated with notable professionals in the field, including Ole J Mengshoel and Sudhakar Y Reddy. These collaborations have further enriched his work and innovations in call center technology.
Conclusion
Ken Fertig's innovative patents and career achievements highlight his significant impact on the call center industry. His work continues to influence the way call distribution systems operate, making them more efficient and effective.