Company Filing History:
Years Active: 2021-2023
Title: Juraj Partila: Innovator in Interactive Voice Response Technology
Introduction
Juraj Partila is a notable inventor based in Belle Mead, NJ (US), recognized for his contributions to the field of interactive voice response (IVR) technology. With a total of three patents to his name, Partila has made significant advancements in automated customer query systems, enhancing user experience and security.
Latest Patents
One of his latest patents is focused on an interactive voice response (IVR) for text-based virtual assistance. This innovation relates to automated text-based customer query systems, where a computing device can receive text input from a user communication device. The device determines a voice extensible markup language (VXML) application based on the text input and subsequently generates a text output for display at the user device.
Another significant patent by Partila is for secure remote data submission for IVR systems. This invention enhances the security of the authentication process for callers initiating a call in an IVR system. The methods involve routing the call through the IVR system to a headset, retrieving data associated with the caller, and displaying validation information for the agent to authenticate the caller based on the input received from the caller's mobile phone.
Career Highlights
Juraj Partila is currently employed at Bank of America Corporation, where he applies his expertise in developing innovative solutions for customer service and security in IVR systems. His work has contributed to improving the efficiency and reliability of automated customer interactions.
Collaborations
Partila collaborates with talented professionals in his field, including Sergey Alexandrov and Yogesh Raghuvanshi. Their combined efforts in research and development have led to advancements in IVR technology and customer service solutions.
Conclusion
Juraj Partila's innovative work in interactive voice response technology has made a significant impact on the way businesses interact with customers. His patents reflect a commitment to enhancing user experience and security in automated systems.