The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 2021
Filed:
Aug. 06, 2020
Applicant:
Bank of America Corporation, Charlotte, NC (US);
Inventors:
Juraj Partila, Belle Mead, NJ (US);
Sergey Alexandrov, Somerset, NJ (US);
Assignee:
Bank of America Corporation, Charlotte, NC (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/493 (2006.01); G06F 40/143 (2020.01); G06F 40/30 (2020.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4938 (2013.01); G06F 40/143 (2020.01); G06F 40/30 (2020.01); H04M 3/42382 (2013.01);
Abstract
Aspects of the disclosure relate to automated text-based customer query systems. A computing device associated with a text-based query system may receive, from a user communication device, a text input at the user communication device. The computing device may determine, based on the text input, a voice extensible markup language (VXML) application from a plurality of VXML applications. The computing device may determine, based on the VXML application, a text output, and send the text output for display at the user device.