The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 13, 2023
Filed:
Aug. 12, 2021
Bank of America Corporation, Charlotte, NC (US);
Juraj Partila, Belle Mead, NJ (US);
Yogesh Raghuvanshi, Princeton, NJ (US);
Saurabh Mehta, Irving, TX (US);
Dhiraj Jain, Canyon Country, CA (US);
ChiaHsun Lin, Plano, TX (US);
Lining Mo, San Jose, CA (US);
Shali Liu, Plano, TX (US);
Sivakumar Nagarajan, Allen, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Apparatus and methods for enhancing security of an authentication process of a caller that initiated a call in an Interactive Voice Response ('IVR') system are provided. The methods may include routing the call through the IVR system to a headset. After the routing, the methods may include retrieving data associated with the caller. In response to the retrieved data meeting one or more predetermined conditions, a graphical user interface of an agent computer paired to the headset may display a plurality of validation information for validating the caller. Selection by the agent of validation information may trigger methods for transmitting a request to the caller, via a caller mobile phone, to input the validation information selected by the agent. The methods may additionally include authenticating the caller based at least in part on the information input into the mobile phone.