Judith A Dunn

Title: **Judith A. Dunn: Innovator in Telephony Systems**

Introduction

Judith A. Dunn, an accomplished inventor based in Westford, MA, has made significant contributions to the field of telephony systems. With two patents to her name, Dunn's work focuses on enhancing the efficiency and user experience of call management systems. Her innovative solutions have found applications in various corporate environments, showcasing her expertise in integrating technology with communication needs.

Latest Patents

Judith A. Dunn's latest patents include a groundbreaking development titled "Object Oriented System and Method for Directing Incoming Telephone Calls." This patent outlines an automatic call distributor (ACD) system that employs an object-oriented framework to define multiple call treatments. The system features a first graphical user interface comprised of data record fields essential for handling incoming calls. It also encompasses a second graphical user interface designed to facilitate tests based on the defined data.

Another notable patent is the "Telephone Call Center Management System," which supports the simultaneous operation of at least two separate telephony applications. In this system, agents and supervisors are assigned to various telephone applications, allowing for a structured management approach that limits supervisory control to assigned applications. This design enhances operational efficiency, ensuring that supervisors have appropriate access levels to oversee their respective teams.

Career Highlights

Throughout her career, Judith A. Dunn has held influential positions at prominent companies such as Davox Corporation and Concerto Software, Inc. Her roles in these organizations have provided her with the necessary platform to develop and refine her telephony innovations. Her contributions have helped shape the future of call management, making her a valuable asset in the tech industry.

Collaborations

During her professional journey, Dunn has collaborated with esteemed colleagues, including B. Scott Smith and Michael S. Carney. These partnerships have fostered an environment of creativity and innovation, leading to the successful development of her patented technologies.

Conclusion

Judith A. Dunn stands out as a remarkable inventor in the realm of telephony systems. With her innovative patents and career achievements, she has significantly impacted the way call management systems are designed and implemented. Her work not only enhances operational efficiencies but also paves the way for future advancements in telecommunications technology.