Company Filing History:
Years Active: 2020-2021
Title: Joo Hee Ahn: Innovator in Chatbot Technology
Introduction
Joo Hee Ahn is a prominent inventor based in Seoul, South Korea. She has made significant contributions to the field of chatbot technology, holding three patents that enhance the interaction between users and automated systems. Her work focuses on improving dialogue services through innovative methods that incorporate human assistance.
Latest Patents
One of Joo Hee Ahn's latest patents is a method for providing a chatting service with a chatbot assisted by a human counselor. This method involves transmitting or receiving text message data that constitutes a dialogue to or from a user terminal in an unmanned dialogue model. It analyzes the dialogue to determine if a counselor switching situation has occurred, and if so, it transmits a dialogue handover request to a counselor management apparatus. This allows for an automatic switch to a mode that relays messages between the user terminal and a counselor terminal.
Another notable patent is her method for providing a dialogue service with a chatbot assisted by human agents. This method also involves transmitting or receiving text message data and analyzing the dialogue for any abnormal situations. When an abnormal situation is detected, it sends an assistance request to a human agent management apparatus. The system then receives dialogue advancement guide information from the human agent management apparatus, allowing the dialogue to continue smoothly.
Career Highlights
Joo Hee Ahn works at Samsung SDS Co., Ltd., where she applies her expertise in developing advanced chatbot technologies. Her innovative approaches have positioned her as a key player in the field, contributing to the evolution of automated dialogue systems.
Collaborations
Joo Hee Ahn collaborates with talented coworkers, including Jin Woon Kim and Chang Pil Kim. These partnerships enhance her projects and foster a creative environment for innovation.
Conclusion
Joo Hee Ahn's contributions to chatbot technology through her patents demonstrate her commitment to improving user experience in automated dialogue systems. Her work at Samsung SDS Co., Ltd. continues to influence the industry positively.