The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 27, 2021
Filed:
May. 22, 2020
Samsung Sds Co., Ltd., Seoul, KR;
Jin Woon Kim, Seoul, KR;
Chang Pil Kim, Seoul, KR;
Ji Hun Kim, Seoul, KR;
Joon Won Lee, Seoul, KR;
Bong Won Nah, Seoul, KR;
Byung Jae Park, Seoul, KR;
Seul Gi Kang, Seoul, KR;
Jin Soo Lee, Seoul, KR;
Keum Sik Im, Seoul, KR;
Joo Hee Ahn, Seoul, KR;
Young Min Park, Seoul, KR;
Jean Su Byun, Seoul, KR;
SAMSUNG SDS CO., LTD., Seoul, KR;
Abstract
Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine whether a counselor switching situation has occurred, transmitting a dialogue handover request including information regarding the dialogue to a counselor management apparatus when it is determined that the counselor switching situation has occurred, and automatically switching into a mode for relaying transmission or reception of messages between the user terminal and a counselor terminal that receives a task for processing the dialogue handover request allocated by the counselor management apparatus.