The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2020
Filed:
Jul. 25, 2018
Samsung Sds Co., Ltd., Seoul, KR;
Jin Woon Kim, Seoul, KR;
Chang Pil Kim, Seoul, KR;
Ji Hun Kim, Seoul, KR;
Joon Won Lee, Seoul, KR;
Bong Won Nah, Seoul, KR;
Byung Jae Park, Seoul, KR;
Seul Gi Kang, Seoul, KR;
Jin Soo Lee, Seoul, KR;
Keum Sik Im, Seoul, KR;
Joo Hee Ahn, Seoul, KR;
Young Min Park, Seoul, KR;
Jean Su Byun, Seoul, KR;
SAMSUNG SDS CO., LTD., Seoul, KR;
Abstract
Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal, analyzing the dialogue and determining whether an abnormal situation has occurred, transmitting an assistance request including information regarding the dialogue to a human agent management apparatus when it is determined that the abnormal situation has occurred, receiving dialogue advancement guide information, which is a response to the assistance request, from the human agent management apparatus, wherein the dialogue advancement guide information is configured using input data of a human agent input to a human agent terminal connected to the human agent management apparatus and configured to receive a task for processing the assistance request allocated by the human agent management apparatus, and continuing the dialogue using the dialogue advancement guide information.