Jonathan M Keller

Title: Innovations of Jonathan M Keller

Introduction

Jonathan M Keller is an accomplished inventor based in Lafayette, IN (US). He holds a total of 4 patents that showcase his expertise in developing innovative systems and methods. His work primarily focuses on enhancing user interactions and analyzing communication dynamics.

Latest Patents

One of his notable patents is the "System and method for predictive live interaction offering and hosting." This invention presents a mechanism for controlling outstanding offerings of communications with users through various points of service. The system optimizes offerings, such as live chats or telephone callback requests, by analyzing factors like agent history to predict availability. Continuous calculations ensure that more offers than can be handled are not extended.

Another significant patent is the "System and method for body language analysis." This invention monitors video interactions in contact centers to determine automatic actions based on specific thresholds. By comparing real-time interactions to training videos, the system can trigger pre-determined actions when certain metrics are met.

Career Highlights

Throughout his career, Jonathan has worked with various organizations, including Interactive Intelligence Group, Inc. His contributions have significantly impacted the field of communication technology, particularly in enhancing user experience and interaction efficiency.

Collaborations

Jonathan has collaborated with notable professionals in his field, including Gregory P Cunningham and Phillip Gates-Idem. These partnerships have fostered innovation and the development of advanced communication solutions.

Conclusion

Jonathan M Keller is a prominent inventor whose work in predictive interaction systems and body language analysis has made a significant impact on communication technology. His innovative patents reflect his commitment to improving user experiences in various interactive environments.