The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 14, 2019
Filed:
Sep. 16, 2016
Applicant:
Interactive Intelligence Group, Inc., Indianapolis, IN (US);
Inventor:
Jonathan M. Keller, Lafayette, IN (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/00 (2006.01); G06T 7/20 (2017.01); G08B 21/18 (2006.01); G09B 5/14 (2006.01); G06K 9/00 (2006.01); G09B 5/06 (2006.01);
U.S. Cl.
CPC ...
G06K 9/00335 (2013.01); G06T 7/20 (2013.01); G08B 21/18 (2013.01); G09B 5/065 (2013.01); G09B 5/14 (2013.01);
Abstract
A system and method are presented for body language analysis of a video interaction. In a contact center system, the video interaction between an agent and a customer may be monitored and used to determine automatic actions when threshold are met and/or matches are made. Training videos comprising determined metrics may be used for comparison to real-time interactions. Scoring and/or matches may be utilized to determine a threshold to trigger pre-determined actions based on comparison to the training videos.